Track Segmented Customer Satisfaction

Join 10,000+ businesses tracking their Net Promoter Score with our survey

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Receive 10x more responses than with conventional surveys

Only 3%–5% of customers usually respond to a conventional satisfaction survey.

In contrast, our users typically see response rates of 40% to 60%.

We achieve this thanks to smart follow-ups and highly optimized and super simple survey layout.

We have optimized the survey so you don't have to.

Receive 10x more responses

Understand your customer segments

A single number representing your aggregated customer satisfaction doesn't tell you the whole story.

Understand your customer segments

With our automatically generated reports, you can dive into your data.

See how your customers are satisfied depending on:

  • The product they ordered
  • The date of their first purchase (Christmas? Black Friday?)
  • Number of orders they placed with your shop
  • Their geographic location
  • ...and others

Discover trends in your customers' opinions.

Based on a proven methodology: Net Promoter Score®

Net Promoter Score is a customer loyalty metric introduced in Harvard Business Review in 2003. Since then it has been widely adopted by more than two thirds of Fortune 1000 companies.

Send a survey in just 5 minutes

Send survey
  1. Customize your NPS survey
  2. Upload your customer e-mails or setup automatic survey scheduling
  3. See the NPS of your customer segments over time
  4. Use your data in one of 1,000+ apps integrated with Customer.guru

Customer.guru works great with the tools you already use

Fair pricing

All plans come with a 10-day long free trial. Not satisfied? Cancel anytime.

$50

per month
Hobbyist
1,000 customers per month
Single NPS survey

$150

per month
Small business
5,000 customers per month
3 NPS surveys
Custom FROM domain

$250

per month
Advanced
10,000 customers per month
Unlimited NPS surveys
Custom FROM domain
Use your own SMTP servers
Priority support
Data import concierge

custom

 
Enterprise

Larger customer base?
Get in touch