Track Segmented Customer Satisfaction
with Net Promoter Score

Characters

What our customers say

Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just just keep coming in. This is a great way to know what your customers think and also reminds them to come back for more.

I've had other review survey apps and received very little responses. I just installed this and 2 orders have already responded. It must be the simple approach. I like it! Also, the customer service....prompt, courteous, professional. Much appreciated.

I am a Net Promoter Certified Associate and I must say this is the best product I have found for integrating an NPS program to an E-Commerce store. The support team responds quickly and takes proactive steps to help you get your account ready, and survey distribution couldn't be easier. The data is clearly organized and makes creating specific views of customer segments simple. HIGHLY RECOMMEND!

Great customer service! The app is very easy to set up and use.

Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.

Receive 10x more responses than with conventional surveys

Ratings

Customer satisfaction surveys are only useful if you actually get responses.

Only 3%-5% of customers usually respond to a conventional satisfaction survey.

In contrast, our users typically see response rates of 40% to 60%.

We achieve this thanks to smart automatic follow-ups and highly optimized and super simple survey layout.

We have optimized the survey so that you don't have to.

See segmented customer satisfaction for multiple customer segments

A single number representing your aggregated customer satisfaction doesn't tell you the whole story.

With our automatically generated reports, you can dive into your data.

See how your customers are satisfied depending on:

  • The product they ordered
  • The date of their first purchase (Christmas? Black Friday?)
  • Number of orders they placed with your shop
  • Their geographic location
  • ... and others

Discover trends in your customers' opinions.

Insights

Based on a proven methodology: Net Promoter System®



Net Promoter Score is a customer loyalty metric introduced in Harvard Business Review in 2003. Since then it has been widely adopted by more than two thirds of Fortune 1000 companies.

Intuit Hertz Citibank Paypal Dell

NPS is calculated based on responses to a single question:

"How likely are you to recommend Your company to a friend or colleague?"
Rating buttons

The Net Promoter Score is a number from -100 to 100 calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters.



Net Promoter Score
=
% Promoters
-
% Detractors

Learn more about Net Promoter Score

Integrate in just 5 minutes

Responsive

1. Customize your NPS e-mail survey

Api

2. Setup automatic survey scheduling
using JavaScript, Shopify or one of our 750 other integrations in just 3 minutes

no coding required

Nps reports

3. Track your overall NPS and the NPS of your customer segments over time

Ad networks

4. Use your Customer.guru data in one of 750 apps integrated with Customer.guru

Customer.guru works great with your existing tools

Slack Shopify Google analytics Facebook Zapier Salesforce Stripe Desk logo Mailchimp Zendesk logo Helpscout Groove Autopilot Webhook Eventbrite

Learn more about our 750+ integrations



Pricing




free

 
free
If you add our badge you can survey
500 free customers
per month!

$49

per month
start
Survey
1,000 customers per month
All standard features

$149

per month
growth
Survey
5,000 customers per month
All standard features
Dedicated account representative

$249

per month
business
Survey
10,000 customers per month
All standard features
Onboarding workshop

more

 
custom

Our systems are designed to process millions of surveys daily.

Do you have a larger customer base? Get in touch

All accounts come with a 10-day long free trial


Net Promoter Score, NPS, and Net Promoter System are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.