Track Segmented Customer Satisfaction
with Net Promoter Score

What our customers say

Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just keep coming in. This is a great way to know what your customers think and also reminds them to come back for more.

Receive 10x more responses than with conventional e-mail surveys

Ratings

Customer satisfaction surveys are only useful if you actually get responses.

Only 3%-5% of customers usually respond to a conventional satisfaction survey.

In contrast, our users typically see response rates of 40% to 60%.

We achieve this thanks to smart automatic follow-ups and highly optimized and super simple survey layout.

We have optimized the survey so that you don't have to.

See segmented customer satisfaction for multiple customer segments

A single number representing your aggregated customer satisfaction doesn't tell you the whole story.

With our automatically generated reports, you can dive into your data.

See how your customers are satisfied depending on:

  • The product they ordered
  • The date of their first purchase (Christmas? Black Friday?)
  • Number of orders they placed with your shop
  • Their geographic location
  • ... and others

Discover trends in your customers' opinions.

Insights

Based on a proven methodology: Net Promoter System®



Net Promoter Score is a customer loyalty metric introduced in Harvard Business Review in 2003. Since then it has been widely adopted by more than two thirds of Fortune 1000 companies.

Intuit Hertz Citibank Paypal Dell

NPS is calculated based on responses to a single question:

"How likely are you to recommend Your company to a friend or colleague?"
Rating buttons

The Net Promoter Score is a number from -100 to 100 calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters.



Net Promoter Score
=
% Promoters
-
% Detractors

Learn more about Net Promoter Score

Send a survey in just 5 minutes

Responsive

1. Customize your NPS e-mail survey

Api

2. Upload your customer e-mails
or setup automatic survey scheduling
using JavaScript, Shopify or one of our 750 other integrations in just 3 minutes

no development skills required

Nps reports

3. Track your overall NPS and the NPS of your customer segments over time

Ad networks

4. Use your Customer.guru data in one of 750 apps integrated with Customer.guru

Customer.guru works great with your existing tools

Slack Shopify Google analytics Facebook Zapier Salesforce Stripe Desk logo Mailchimp Zendesk logo Helpscout Groove Autopilot Webhook Eventbrite

Learn more about our 750+ integrations



Pricing




All plans come with a 10-day long free trial. Not satisfied? Cancel anytime.

$50

per month
Hobbyist
Survey
1,000 customers per month
Single NPS survey

$150

per month
Small business
Survey
5,000 customers per month
3 NPS surveys
Custom FROM domain

$250

per month
Advanced
Survey
10,000 customers per month
Unlimited NPS surveys
Custom FROM domain
Use your own SMTP servers
Priority support
Data import concierge

custom

 
Enterprise

Larger customer base?
Get in touch

   
   

Net Promoter Score, NPS, and Net Promoter System are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.