Only 3%–5% of customers usually respond to a conventional satisfaction survey.
In contrast, our users typically seeresponse rates of 40% to 60%.
We achieve this thanks to smart follow-ups
and highly optimized and super simple survey layout.
We have optimized the surveyso you don't have to.
A single number representing your aggregated customer satisfaction doesn't tell you the whole story.
With our automatically generated reports, you can dive into your data.
See how your customers are satisfied depending on:
Discover trends in your customers' opinions.
91% customers read online reviews and
84% of people trust online reviews as much as their friends.
Authenticity of your reviews motivates incoming visitors to become your customers.
Embedded reviews are automatically anonymized.
We're using advanced machine learning algorithms to analyze the textual part of the responses you get.
This allows you to easily spot trends among your data and quickly identify and address potential issues before they become big problems.
The best part?
We've made it really easy for you to use.
See the delivery rates, open rates, click-through rates, unsubscribe rates, bounce rates as well as complaint rates in a real-time as we send your e-mail surveys.
Learn from these insights and send your next promotional campaigns at the right time to the right customers.
Show different ads to different customers based on their affinity with your brand. Tailor your sequential ads to your promoters, passives, and detractors.
Our Facebook Ads integration allows you to push ratings into Facebook and segment your customers using Custom Website Audiences.
Google Ads integration lets you push your NPS ratings into Google Analytics and consequently segment your customers in Google Ads.
Survey your customers in Arabic, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Slovak, Spanish, Swedish, and Turkish.
Are you looking for another language? Let us know at [email protected] and we'll be quick to add it.
Customize your "thank you for your review" page depending on the score your customers give you.
Ask your promoters to like you on Facebook, follow you on Twitter or just give them a discount.
Reassure your detractors that you'll take a second look on their experience.