Send a survey in just 5 minutes

Send survey
  1. Customize your NPS survey
  2. Upload your customer e-mails or setup automatic survey scheduling
  3. See the NPS of your customer segments over time
  4. Use your data in one of 1,000+ apps integrated with Customer.guru

Receive 10x more responses than with conventional surveys

Only 3%–5% of customers usually respond to a conventional satisfaction survey.

In contrast, our users typically see response rates of 40% to 60%.

We achieve this thanks to smart follow-ups and highly optimized and super simple survey layout.

We have optimized the survey so you don't have to.

Receive 10x more responses

Understand your customer segments

A single number representing your aggregated customer satisfaction doesn't tell you the whole story.

Understand your customer segments

With our automatically generated reports, you can dive into your data.

See how your customers are satisfied depending on:

  • The product they ordered
  • The date of their first purchase (Christmas? Black Friday?)
  • Number of orders they placed with your shop
  • Their geographic location
  • ...and others

Discover trends in your customers' opinions.

Increase conversion rates of your landing pages
by embedding positive reviews

91% customers read online reviews and 84% of people trust online reviews as much as their friends.

Authenticity of your reviews motivates incoming visitors to become your customers.

Embedded reviews are automatically anonymized.

Explore your responses quantitatively
with our natural language processing algorithms



We're using advanced machine learning algorithms to analyze the textual part of the responses you get.

This allows you to easily spot trends among your data and quickly identify and address potential issues before they become big problems.

The best part?

We've made it really easy for you to use.

Comprehensive e-mail statistics at your fingertips

See the delivery rates, open rates, click-through rates, unsubscribe rates, bounce rates as well as complaint rates in a real-time as we send your e-mail surveys.

Learn from these insights and send your next promotional campaigns at the right time to the right customers.

Run smarter marketing campaigns
with Google Ads and Facebook Ads

Show different ads to different customers based on their affinity with your brand. Tailor your sequential ads to your promoters, passives, and detractors.

Our Facebook Ads integration allows you to push ratings into Facebook and segment your customers using Custom Website Audiences.

Google Ads integration lets you push your 
NPS ratings into Google Analytics and consequently segment your customers in Google Ads.

Survey your customers in 25+ languages



Survey your customers in Arabic, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Slovak, Spanish, Swedish, and Turkish.

Are you looking for another language? 
Let us know at [email protected] and we'll be quick to add it.

Get more Facebook page likes and Twitter followers




Customize your "thank you for your review" page depending on the score your customers give you.

Ask your promoters to like you on Facebook, follow you on Twitter or just give them a discount.

Reassure your detractors that you'll take a second look on their experience.

Other features

Customer.guru works great with the tools you already use