Frequently Asked Questions

Is it possible to customize the question, axis or the follow-up question?

Yes, it is.

Just be careful: If you change the meaning, we might not be able to interpret the results you get correctly. Please only change these if you know what you are doing.

Is it possible to have 2 or more survey questions in the same e-mail?

Unfortunately, that's not possible. We strive to keep as simple as possible so that our users find it easy to use. Our automatically generated Insights reporting is, therefore, based on the concept of having a single question only.

If you want to learn more about your customer base, integrate into your system and push your customer meta-data into along with customers' e-mail (first order date, number of orders, product types ordered, etc). will automatically generate reports showing your NPS segmented by these properties.

You can track Net Promoter Score for two or more products or projects within a single account.

What is the best place to include the widget displaying positive ratings?

That depends on the structure of your site. You typically want to include it somewhere where your customers are able to see it.

Some examples might include homepage below your offering or a dedicated page for Testimonials.

Are you GDPR compliant?

Yes, of course we are. We actually like the GDPR regulation as we think it's based on a right idea.

Is there anything else you want to know?

We're always here for you! Let us know at or click the chat icon in the lower right corner and leave us a message. Thank you!