No customer service available.
I still haven't received a tent that I ordered on June 21st - it is now July 7th. I've attempted to contact UPS with no luck, and have attempted to call Family Tent Camping leaving a voicemail with no response or call-back.
My Camping trip is in two days, and I have no tent, have no idea when, or if, I'm going to get it, but my money was taken. POOR CUSTOMER SERVICE,
Excellent customer service and quick item delivery.
Because I like camping in a tent ⛺
The item I wanted was back ordered several months. Kim explained my options. I needed the items sooner so I received a refund in two days. Never had a VISA credit happen so fast. Great customer service. I’ll check with this store for future camping needs.
Easy to order. Fast delivery. Order arrived undamaged.
Great customer service
On time delivery and quality of products.
I easily found what I was looking for on your website and when I had questions they where quickly answered
Work with me to get me what I want
Price and responsive service by email.
It took too long for my package to even be shipped then it has been delivered to the wrong address somebody please help my phone number is 505-412-0753
Price and speed of shipping
The Kodiak canvas tents are great. They will last a long time as opposed to the nylon units that are basically guarenteed to rip around the zipper area along with leaking. These tents are extremely well made. Everything is heavy duty.
Parts were in stock, shipped immediately, and had contact from family tent saying shipping complete.
Absolutley, will highly recommend. Superb customer support. The relationship started out on a high note, because the staff or maybe owner, I believe her name was Kimberly, she called me after I made a large order to verify I in fact made the order. My security and money is most important to me and she certainly impressed me by ensuring I had made the order. Great job and thanks again for the help with product questions.