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Lance from San Jose
detractor
0 / 10
  • San Jose
  • CA
  • United States
 rated

No customer service available.
I still haven't received a tent that I ordered on June 21st - it is now July 7th. I've attempted to contact UPS with no luck, and have attempted to call Family Tent Camping leaving a voicemail with no response or call-back.
My Camping trip is in two days, and I have no tent, have no idea when, or if, I'm going to get it, but my money was taken. POOR CUSTOMER SERVICE,

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Jacob from Los Angeles
promoter
10 / 10
  • Los Angeles
  • CA
  • United States
 rated

Excellent customer service and quick item delivery.

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ted from Dallas
promoter
10 / 10
  • Dallas
  • TX
  • United States
 rated

Because I like camping in a tent ⛺

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Luis from Miami
promoter
10 / 10
  • Miami
  • FL
  • United States
 rated

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Tiffany from Denver
promoter
10 / 10
  • Denver
  • CO
  • United States
 rated

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Cody from Seattle
promoter
10 / 10
  • Seattle
  • WA
  • United States
 rated

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Lonnie from San Jose
promoter
10 / 10
  • San Jose
  • CA
  • United States
 rated

The item I wanted was back ordered several months. Kim explained my options. I needed the items sooner so I received a refund in two days. Never had a VISA credit happen so fast. Great customer service. I’ll check with this store for future camping needs.

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Denise from Ashburn
promoter
9 / 10
  • Ashburn
  • VA
  • United States
 rated

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Jean from Ashburn
promoter
10 / 10
  • Ashburn
  • VA
  • United States
 rated

Easy to order. Fast delivery. Order arrived undamaged.

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Rex from Seattle
passive
7 / 10
  • Seattle
  • WA
  • United States
 rated

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Laura from Portland
promoter
10 / 10
  • Portland
  • OR
  • United States
 rated

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Gene from Denver
promoter
10 / 10
  • Denver
  • CO
  • United States
 rated

Great customer service

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Joshua from Ashburn
detractor
0 / 10
  • Ashburn
  • VA
  • United States
 rated

On time delivery and quality of products.

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John from Dallas
promoter
10 / 10
  • Dallas
  • TX
  • United States
 rated

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Danny from Los Angeles
promoter
10 / 10
  • Los Angeles
  • CA
  • United States
 rated

I easily found what I was looking for on your website and when I had questions they where quickly answered

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Dallas from Seattle
promoter
10 / 10
  • Seattle
  • WA
  • United States
 rated

Work with me to get me what I want

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Bruce from Dallas
promoter
10 / 10
  • Dallas
  • TX
  • United States
 rated

Price and responsive service by email.

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TIMOTHY from Detroit
promoter
10 / 10
  • Detroit
  • MI
  • United States
 rated

Great communication

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James from Newark
promoter
9 / 10
  • Newark
  • NJ
  • United States
 rated

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Jeffrey from Ashburn
promoter
10 / 10
  • Ashburn
  • VA
  • United States
 rated

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Mark from Los Angeles
detractor
0 / 10
  • Los Angeles
  • CA
  • United States
 rated

It took too long for my package to even be shipped then it has been delivered to the wrong address somebody please help my phone number is 505-412-0753

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Erick from San Jose
promoter
10 / 10
  • San Jose
  • CA
  • United States
 rated

Price and speed of shipping

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Ron from San Jose
promoter
10 / 10
  • San Jose
  • CA
  • United States
 rated

The Kodiak canvas tents are great. They will last a long time as opposed to the nylon units that are basically guarenteed to rip around the zipper area along with leaking. These tents are extremely well made. Everything is heavy duty.

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Eric from Seattle
promoter
10 / 10
  • Seattle
  • WA
  • United States
 rated

Parts were in stock, shipped immediately, and had contact from family tent saying shipping complete.

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Chris from Ashburn
promoter
10 / 10
  • Ashburn
  • VA
  • United States
 rated

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Paul from San Jose
detractor
0 / 10
  • San Jose
  • CA
  • United States
 rated

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Elaine from Los Angeles
promoter
10 / 10
  • Los Angeles
  • CA
  • United States
 rated

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James from Dallas
promoter
10 / 10
  • Dallas
  • TX
  • United States
 rated

Absolutley, will highly recommend. Superb customer support. The relationship started out on a high note, because the staff or maybe owner, I believe her name was Kimberly, she called me after I made a large order to verify I in fact made the order. My security and money is most important to me and she certainly impressed me by ensuring I had made the order. Great job and thanks again for the help with product questions.

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Jim from Seattle
promoter
10 / 10
  • Seattle
  • WA
  • United States
 rated

Customer service

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Kyle from Ashburn
detractor
0 / 10
  • Ashburn
  • VA
  • United States
 rated

Net Promoter Score by Customer.guru