Estimated Net Promoter Score is
Yingli, known as "Yingli Solar," is one of the world's leading solar panel manufacturers. Yingli Green Energy's manufacturing covers the photovoltaic value chain from ingot casting and wafering through solar cell production and solar panel assembly. Yingli's photovoltaic module capacity is 4 GWs.
Yingli is headquartered in Baoding, China and has more than 30 regional subsidiaries and branch offices and has distributed more than 15 GW solar panels to customers worldwide. Yingli Solar was established in 1997 and was the world’s largest PV module manufacturers in the world in 2012 and 2013. Yingli was founded by Liansheng Miao who was a pioneer in Chinese solar manufacturing. Mao worked to persuade other people to encourage the growth of Chinese solar industry as Miao saw that solar manufacturing is an industry in which China can be competitive.
Yingli expanded production capacity at a time module prices slumped. Yingli recovered slowly and since early 2015 has faced financial difficulties and has been going through a debt restructuring out of court. In 2015 signed a contract with LONGi to cooperate on monocrystalline products. In the first quarter of 2016 Yingli posted a profit first time since 2011. Yingli has cut workforce and decreased R&D spending. Yingli's cost per watt is 41 cents. The company was a sponsor of the 2014 FIFA World Cup, U.S. men’s and women’s national soccer teams, and FC Bayern Munich.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Semiconductors is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Yingli Green Energy Holding Company Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Yingli Green Energy Holding Company Limited with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Yingli Green Energy Holding Company Limited based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.