Estimated Net Promoter Score is
Xunlei Limited is a Chinese multinational technology company and an online service provider founded in 2003. The subsidiary of Xunlei Limited, Shenzhen Xunlei Networking Technologies, Co., Ltd. Inc. and changed its name to Shenzhen Xunlei Networking Technologies, Co., Ltd. in May 2005. In April 2014, Xunlei received an investment from a Chinese electronics company Xiaomi of $200 million. On 24 June 2014, it went public on the Nasdaq Stock Exchange, raising just shy of $88 million.
The main product of Xunlei Limited is the Xunlei download manager and Peer-to-peer software developed by, supporting HTTP, FTP, eDonkey, and BitTorrent protocols. As of 2010, it was the most commonly used BitTorrent client in the world.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Software: Prepackaged Software is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Xunlei Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Xunlei Limited with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
We have estimated the Net Promoter Score of Xunlei Limited based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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