XPO Logistics, Inc. is a U.S. corporation and one of the world's ten largest providers of transportation and logistics services. The company has approximately $15 billion in revenue, serves more than 50,000 customers, and operates a network of over 88,000 employees and 1,440 locations in 34 countries.
XPO ranks as the second-largest provider of both freight brokerage and contract logistics services in the world. It has the largest owned trucking fleet in Europe, operates the largest platform for outsourced e-fulfillment, and in Western Europe is the leading provider of less-than-truckload services. In North America, XPO is the second-largest LTL carrier, the largest manager of expedited shipments, the largest provider of last-mile logistics for heavy goods, and the third-largest intermodal provider.
XPO's corporate headquarters is located in Greenwich, Connecticut, U.S. Its European headquarters is in Lyon, France.
|Services||Contract logistics, freight brokerage, less-than-truckload transport, truckload transport, last mile logistics, intermodal transport, drayage, ground and air expedited freight, global freight forwarding, managed transportation|
|Key people||Bradley S. Jacobs (Chairman & CEO)|
|Predecessor||Express-1 Expedited Solutions|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation and Logistics is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If XPO Logistics sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of XPO Logistics with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of XPO Logistics based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.