Wyndham Capital Mortgage Net Promoter Score 2019 Benchmarks

Estimated Net Promoter Score is

45

Wyndham Capital Mortgage Inc. is a mortgage company based in Charlotte, North Carolina, providing residential mortgage loans through a direct-to-consumer, online lending model.

Quick facts about Wyndham Capital Mortgage

Key people

Jeff Douglas (CEO) Rob Zinger (COO) Jeremy Abig (CFO, CPA)

Headquarters

Charlotte, North Carolina, USA

Area served

United States (28 states)

Website

www.wyndhamcapital.com

Services

Residential mortgages

Financial Services / Other companies with similar Net Promoter Score

Company Score
Broadridge 38
American Stock Transfer 38
Lowell Group 38
Computershare 52
eWay 63
Wells Fargo Shareowner Services 65
Fitzpatricks Financial Group 69
Guaranteed Rate, Inc. 77
Lending Club 78
General Finance (GFN) 85

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Wyndham Capital Mortgage's estimated NPS of 45 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Financial Services / Other is 60.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Wyndham Capital Mortgage sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Wyndham Capital Mortgage with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Wyndham Capital Mortgage

Company Industry Score
IBM SPSS Technology / Software 45
Microsoft Technology / Software 45
Barnes & Noble Consumer Brands / Retail/E-tail 45
octobre Insurance / Other 45
SunTrust Financial Services / Banking 45
Jack Daniels Consumer Brands / FMCG 45
Burberry Consumer Brands / Retail/E-tail 45
VMWare Technology / Software 45
Gucci Consumer Brands / Retail/E-tail 45
TUI Travel and Hospitality / Other 45

We have estimated the Net Promoter Score of Wyndham Capital Mortgage based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.