Worthington Industries is a global diversified metals manufacturing company with 2015 fiscal year sales of $3.38 billion. The Columbus, Ohio based company is a steel processor and manufacturer of pressure cylinder, such as propane, oxygen and helium tanks, hand torches, refrigerant and industrial cylinders, camping cylinders, exploration, recovery and production products for global energy markets; scuba tanks, and compressed natural gas storage cylinders; custom-engineered open and enclosed cabs and operator stations for heavy mobile equipment; framing systems for mid-rise buildings; steel pallets and racks for shipping. In addition to its three primary business units, the company’s approximately 10 joint ventures also focus on metals-related markets.
|Key people||John P. McConnell (Chairman & CEO) Mark A. Russell (President & COO) Andy Rose (Vice President & CFO)|
|Headquarters||Columbus, Ohio, United States|
|Traded as||NYSE: WOR S&P 400 Component|
|Operating income||US$129.14 million (FY 2013)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Metals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Worthington Industries sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Worthington Industries with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Worthington Industries based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.