Windstream Holdings, Inc., also doing business as Windstream Communications or Windstream, is a provider of voice and data network communications, to businesses in the United States. The company also offers residential broadband, phone and digital TV services to consumers within its coverage area. It is the ninth largest residential telephone provider in the country with service covering more than 8.1 million people in 21 states. Headquartered in Little Rock, Arkansas, Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index.
The company was formed in 2006, when Alltel's local telephone service merged with Valor Communications Group out of part of GTE local telephone business in the Southwestern United States.
Windstream is a partner with Dish Network, offering satellite service to its customers.
|Parent||Alltel (1984-2006) Windstream (2006-2007) Local Insight Media Holdings (2007-2009)|
|Total assets||US$ 13,444.6 million (2013) US$ 13,982.0 million (2012)|
|Revenue||US$ 5,988.1 million (2013) US$ 6,139.5 million (2012)|
|Operating income||US$ 1,009.0 million (2013) US$ 883.9 million (2012)|
|Total equity||US$ 840.2 million (2013) US$ 1,104.8 million (2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Windstream Holdings sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Windstream Holdings with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Windstream Holdings based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.