Willbros Group, Inc. is a global engineering and contractor company based in Houston, Texas, United States. It is listed in the New York Stock Exchange. The company operates in the field of energy infrastructure services. Willbros provides engineering, procurement and construction, such as refinery turnarounds, pipeline construction, pipeline integrity management, GIS consulting and other specialty services.
Willbros was founded by William Brothers Company in 1908. It is organized under laws of Panama. It was reorganized as a public company in 1996. Originally, it was headquartered in Tulsa, Oklahoma. However, in 2000 it moved its administrative headquarters to Houston, Texas. In 2006, Willbros discontinued its operations in Nigeria and Venezuela, although in 2004, Nigeria accounted about 25% of company's global revenue. This decision was due to political instability and the militant attacks in Nigeria. Before making this decision, nine Willbros' workers were taken hostage by Nigerian militants.
|Services||Energy infrastructure services. Electric services include high voltage power lines, substations. Oil & Gas services include pipeline, pipeline integrity, and facility construction.|
|Headquarters||Five Post Oak Park Houston, Texas, United States|
|Founder||William Brothers Company|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Oil and Gas Equipment, Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Willbros Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Willbros Group with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Willbros Group based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.