Wi-LAN Inc Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

-9

WiLAN is a technology development and intellectual property licensing company with headquarters in Ottawa, Canada. WiLAN licenses patent portfolios that it owns and also partner with owners of patent portfolios through its subsidiary, Gladios IP. According to the New York Times, "As of December 31, 2011, WiLAN had a portfolio of approximately 3,000 patents, including issued and pending patents and foreign equivalents." WiLAN, through its subsidiary, Cygnus Broadband, conducts ongoing research and development into advanced wireless communication systems.

Wi-LAN Inc. is listed on the Toronto Stock Exchange and the NASDAQ.

Quick facts about Wi-LAN Inc

Key people

Jim Skippen, President and CEO Michael B. Vladescu, COO Shaun McEwan, CFO

Products

Bluetooth, LTE, WiMAX, WiFi, CDMA, DOCSIS

Founder

Hatim Zaghloul Michel Fattouche

Subsidiaries

Gladios IP Cygnus Broadband

Traded as

TSX: WIN NASDAQ: WILN

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Wi-LAN Inc's estimated NPS of -9 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Miscellaneous / Multi-Sector Companies is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Wi-LAN Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Wi-LAN Inc with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Wi-LAN Inc

Company Industry Score
marks & spencer Consumer Brands / Grocery -10
McDonald's Consumer Brands / Fast Food -8
Tesco Consumer Brands / Grocery -8
US Airways Travel and Hospitality / Airlines -8
Amazon Prime Consumer Brands / Entertainment -11
Ziggo Telecommunications / Other -11
Golomt Bank Financial Services / Banking -11
Wells Fargo & Company Financial Services / Banking -12
NatWest Business Banking Financial Services / Banking -6
Virgin Media Telecommunications / Cable/TV service -6

We have estimated the Net Promoter Score of Wi-LAN Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.