The Wharton School of the University of Pennsylvania is the business school of the University of Pennsylvania, a private Ivy League university located in Philadelphia, Pennsylvania. Wharton was established in 1881 through a donation from Joseph Wharton and is the world’s first collegiate school of business.
The Wharton School awards Bachelor of Science in Economics degrees at the undergraduate level and Master of Business Administration degrees at the postgraduate level, both of which require the selection of a major. Wharton also offers a Ph.D. program and houses or co-sponsors several diploma programs either alone or in conjunction with the other schools at the university.
Wharton's MBA program is ranked No. 1 in the world according to Business Insider and is tied with Harvard Business School for the No. 1 rank in the United States according to U.S. News & World Report. Meanwhile, Wharton's MBA for Executives and undergraduate programs are also ranked No. 1 in the United States by the same publication. According to U.S. News & World Report, MBA graduates of Wharton earn an average $158,058 first year compensation, higher than any other program. According to the same publication, Wharton also produces the most CEOs of the 100 top companies on the Fortune 500 list. In general, Wharton has over 95,000 alumni in 153 countries, with notable figures such as Elon Musk, Donald Trump, Warren Buffett, Sundar Pichai, Aditya Mittal, Steven A. Cohen, Jeff Weiner, Anil Ambani, John Sculley, Walter Annenberg, Leonard Lauder, Laurence Tisch, Michael Moritz, Ruth Porat, and William Wrigley Jr. II. Its alumni include the CEOs of Google, Apple, LinkedIn, CBS, General Electric, Boeing, Pfizer, Comcast, Oracle, DHL, UPS, Pepsi, Time, Inc, BlackRock, Johnson & Johnson, UBS AG, Wrigley Company, and Tesco.
| Location | Philadelphia, Pennsylvania, United States 39°57′12″N 75°11′53″W / 39.953232°N 75.197993°W / 39.953232; -75.197993Coordinates: 39°57′12″N 75°11′53″W / 39.953232°N 75.197993°W / 39.953232; -75.197993 |
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| Affiliations | University of Pennsylvania |
| Endowment | $1.289 billion (2015) |
| Motto | Knowledge for action |
| Website | wharton.upenn.edu |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Education is 54.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Wharton School of Business sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Wharton School of Business with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
| Score | Date | Source |
|---|---|---|
|
51
|
2015-03-31 | http://www.bloomberg.com/news/articles/2015-03-31/mbas-are-more-satisfied-at-wharton-than-at-harvard-business-school |
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