Last known Net Promoter Score is
Westfield Group was an Australian shopping centre company that existed from 1960 to 2014, when it split into two independent companies: Scentre Group, which now owns and operates the Australian and New Zealand Westfield shopping centre portfolio; and Westfield Corporation which owns and operates the UK, Europe and US portfolio.
Westfield Group undertook ownership, development, design, construction, funds/asset management, property management, leasing, and marketing activities. The multinational company was listed on the Australian Securities Exchange and had interests in and operated one of the world's largest shopping centre portfolios with investment interests in 103 shopping centres across Australia, the United States, the United Kingdom, New Zealand, Italy, Croatia and Brazil, encompassing around 23,000 retail outlets and total assets under management in excess of A$63 billion.
|New York Life||35|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Insurance / Health and Life Insurance is 43.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Westfield Health sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Westfield Health with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
|Minted||Consumer Brands / Retail/E-tail||71|
|Westfield Health||Insurance / Health and Life Insurance||71|
|Roku||Consumer Brands / Entertainment||71|
|Masergy Communications||Technology / Software||71|
|Accolade Heatlh Assistants||Healthcare / Hospitals and Care institutions||70|
|2U||Technology / Software||70|
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|Codero Hosting||Technology / Software||70|
|Wallsall Manor Hospital||Healthcare / Hospitals and Care institutions||72|
|Maplin||Consumer Brands / Electronics||72|