Estimated Net Promoter Score is
Werner Enterprises, Inc. Werner. He started his business with one truck at the age of 19.
As Werner celebrates its 60th year in business, C.L. Werner, the company's founder and first driver, stepped down from the position of chief executive officer as part of the planned management transition announced in August 2015 and will remain as executive chairman of the company. Derek Leathers was promoted to president and CEO in May 2016.
Werner ships throughout the USA, Canada, Mexico, Asia, Europe, South America, Africa and Australia. It has a fleet of 7,400 trucks and more than 24,000 trailers. In 2015, their net profit was estimated as being $123.7 million.
Werner has terminals strategically located in 11 states to provide services for drivers, equipment and local recruiting.
It offers van, flatbed and temperature controlled services.
It has regional offices throughout North America, China and Australia.
Werner’s current fleet is made up of the following makes and models:
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Trucking, Truck Leasing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Werner Enterprises sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Werner Enterprises with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Werner Enterprises based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.