Weatherford is one of the world's largest multinational oil and natural gas service companies. The company provides products and services for drilling, evaluation, completion, production and intervention of oil and natural gas wells, along with pipeline construction and commissioning. Headquartered in Switzerland, Weatherford operates in more than 100 countries across the globe and employs more than 35,000 people has been selected for inclusion in the Euronext Vigeo World 120 index, which is composed of the 120 most advanced companies in the European, North American and Asia Pacific Regions. The Company also maintained its inclusion in the Euronext Vigeo US 50 index. Inclusion in these indices is effective June 1, 2016.
|Revenue||$ 9.433 billion USD (2015) NYSE: WFT $ 14.91 billion USD (2014) NYSE: WFT Total assets $ 14.787 billion USD (2015)|
|Key people||Chairman: William E. Macaulay CEO: Mark A. McCollum|
|Industry||Oilfield services & equipment|
|Products||Diversified Oilfield Services|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy / Metal Fabrications is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Weatherford International plc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Weatherford International plc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Weatherford International plc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.