Waste Management, Inc. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

12

Waste Management, Inc. is an American waste management, comprehensive waste, and environmental services company in North America. Founded in 1971, the company is headquartered in the First City Tower in Houston, Texas.

The company's network includes 367 collection operations, 346 transfer stations, 293 active landfill disposal sites, 16 waste-to-energy plants, 146 recycling plants, 111 beneficial-use landfill gas projects and six independent power production plants. Waste Management offers environmental services to nearly 27 million residential, industrial, municipal and commercial customers in the United States, Canada, and Puerto Rico. With 26,000 collection and transfer vehicles, the company has the largest trucking fleet in the waste industry. Together with its competitor Republic Services, Inc, the two handle more than half of all garbage collection in the United States.

Quick facts about Waste Management, Inc.

Services

Waste, recyclables, yard debris, and hazardous materials collection, hauling, treatment and disposal Dumpster rental Portable toilet rental Security services

Founded

January 1, 1971; 46 years ago (1971-01-01) Chicago, Illinois, U.S.

Headquarters

First City Tower Houston, Texas, United States

Key people

James C. Fish (CEO) James C. Fish, CFO

Subsidiaries

Wheelabrator Technologies, Inc.

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Waste Management, Inc.'s estimated NPS of 12 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Public Utilities / Environmental Services is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Waste Management, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Waste Management, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Waste Management, Inc.

Company Industry Score
Showtime Consumer Brands / Entertainment 11
Google Consumer Brands / Internet 11
KPN Telecommunications / Wireless Carrier 11
Blockbuster on Demand Consumer Brands / Entertainment 11
DirecTV Telecommunications / Cable/TV service 12
AXA Financial Services / Banking 12
MTV Consumer Brands / Entertainment 12
Waste Management, Inc. Public Utilities / Environmental Services 12
Netflix Consumer Brands / Entertainment 13
KFC Consumer Brands / Fast Food 14
Lidl Consumer Brands / Grocery 14

We have estimated the Net Promoter Score of Waste Management, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.