Warner Music Group logo Warner Music Group Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

-7

Warner Music Group is an American multinational entertainment and record label conglomerate headquartered in New York City. It is one of the "big three" recording companies and the third largest in the global music industry, next to Universal Music Group, being the only American music conglomerate worldwide. Formerly owned by Time Warner, the company was publicly traded on the New York Stock Exchange until May 2011, when it announced its privatization and sale to Access Industries, which was completed in July 2011. With a multibillion-dollar annual turnover, WMG employs in excess of 3,500 people and has operations in more than 50 countries throughout the world.

The company owns and operates some of the largest and most successful record labels in the world, including its flagship labels Warner Bros. Records, Parlophone and Atlantic Records. WMG also owns Warner/Chappell Music, one of the world's largest music publishers.

Quick facts about Warner Music Group

Parent Warner Communications (1972-1990) Time Warner (1990-2001, 2003–2004) AOL Time Warner (2001-2003) Independent (2004-2011) Access Industries (2011–present)
Founded 1958; 59 years ago (1958) (as Warner Bros. Records) 1971; 46 years ago (1971) (as Warner Elektra Atlantic)
Headquarters New York City, New York, United States
Revenue US$2.87 billion (2013)
Industry Music, entertainment

Net Promoter Score for Top Brands compared with Warner Music Group

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Entertainment is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Warner Music Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Warner Music Group with your own without any further context is not that useful.

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Other companies with Net Promoter Score similar to Warner Music Group

We have estimated the Net Promoter Score of Warner Music Group based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.