Walter Investment Management Corp. logo Walter Investment Management Corp. Net Promoter Score 2023 Benchmarks

Estimated Net Promoter Score is


Walter Investment Management Corp. is a business services provider to the residential mortgage industry founded in 1958. The company is based in Tampa, Florida and trades under the symbol WAC. As of September 2012 the company had a billion dollar market capitalization and approximately 2,600 employees. The company was spun off from Walter Industries, a stick-built home building company founded by Tampa entrepreneur James W. Walter, Sr., in 2009. and changed its name to Walter Energy in April 2009.

Quick facts about Walter Investment Management Corp.

Key people Mark J. O'Brien (Chairman and CEO)
Headquarters Tampa, Florida, United States
Traded as NYSE: WAC
Founded 1958

Net Promoter Score for Top Brands compared with Walter Investment Management Corp.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Finance: Consumer Services is 0.

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Walter Investment Management Corp. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Walter Investment Management Corp. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where comes in.

Learn more

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Other companies with Net Promoter Score similar to Walter Investment Management Corp.

We have estimated the Net Promoter Score of Walter Investment Management Corp. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.