Walgreens Boots Alliance, Inc. Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

2

Walgreens Boots Alliance, Inc. is an American holding company headquartered in Deerfield, Illinois that owns Walgreens, Boots and a number of pharmaceutical manufacturing, wholesale and distribution companies. The company was formed on December 31, 2014 after Walgreens purchased the 55% stake in Switzerland-based Alliance Boots that it did not already own. Walgreens had previously purchased 45% of the company in 2012 with an option to purchase the remaining shares within three years.

Under the terms of the merger, the new company was organized into three divisions: Retail Pharmacy USA, and Pharmaceutical Wholesale, incorporating Alliance Healthcare. The new holding company began trading on the NASDAQ on December 31, 2014.

The combined business has operations in over 25 countries. Walgreens had formerly operated solely within the United States and its territories, while Alliance Boots operated a more international business.

In October 2015, Walgreens Boots Alliance published its fourth quarter earnings report. Net sales in fiscal year 2015 increased by 35.4% to $103.4 billion, and net earnings rose to $4.2 billion.

Quick facts about Walgreens Boots Alliance, Inc.

Subsidiaries

Alliance Healthcare Boots UK Boots Opticians Duane Reade drugstore.com Walgreens Farmacias Benavides Farmacias Ahumada

Divisions

Retail Pharmacy USA Retail Pharmacy International Pharmaceutical Wholesale

Key people

Jim Skinner (Executive Chairman) Stefano Pessina (Vice Chairman and CEO)

Traded as

NASDAQ: WBA NASDAQ-100 Component S&P 100 Component S&P 500 Component

Founders

Charles Rudolph Walgreen Walgreens (1901) John Boot Boots (1849)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Walgreens Boots Alliance, Inc.'s estimated NPS of 2 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Health Care / Medical / Nursing Services is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Walgreens Boots Alliance, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Walgreens Boots Alliance, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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We have estimated the Net Promoter Score of Walgreens Boots Alliance, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.