The Westinghouse Air Brake Company was founded on September 28, 1869 by George Westinghouse in Pittsburgh, Pennsylvania. Earlier in the year he had invented the railway air brake in New York state.
After having manufactured equipment in Pittsburgh for a number of years, he began to construct facilities and plants East of the city where homes for his employees were built. In 1889, the air brake manufacturing facility was moved to Wilmerding, Pennsylvania, and the company's general office building was built there in 1890.
WABCO's direct successor companies include WABCO Vehicle Control Systems, a commercial vehicle air brake manufacturer; and Wabtec, a railway equipment manufacturer, which have been owned and operated independently of each other since the mid-twentieth century.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Motor Vehicles and Parts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If WABCO Holdings sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of WABCO Holdings with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of WABCO Holdings based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.