Voxx International is an American consumer electronics company founded as Audiovox Corporation in 1965 and renamed Voxx in 2012. It is headquartered in Hauppauge, New York. The company specializes in four areas: OEM and after-market automotive electronics, consumer electronics accessories, and consumer and commercial audio equipment.
Voxx International over the years has purchased a number of recognizable brandnames when the original companies were no longer viable as independent specialty shops, including Acoustic Research, Advent, Code Alarm, Invision, Jensen, Klipsch, Prestige, RCA, 808 Audio, and Terk, among others. Its international brands include Audiovox, Hirschmann, Heco, Incaar, Oehlbach, Mac Audio, Magnat, Schwaiger, and others. In addition the company licenses the Energizer brand.
| Key people | John J. Shalam (Chairman) Patrick M. Lavelle (CEO) Charles M. Stoehr (CFO) |
|---|---|
| Products | Consumer electronics Mobile electronics Accessories Premium High End Audio |
| Headquarters | 150 Marcus Blvd. Hauppauge, New York |
| Net income | US$-0.942M (FY 2015) |
| Revenue | US$757.4M (FY 2015) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Non-Durables / Electronic Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If VOXX International Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of VOXX International Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of VOXX International Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.