Vonage is a publicly held Internet telephony service provider, providing business and residential telecommunication services based on voice over Internet Protocol. The company was founded in 2001 and is headquartered in Holmdel Township, New Jersey.
As of 2014, Vonage reported approximately 2.5 million subscriber lines, in conjunction with mobile application services. Through a series of recent acquisitions, Vonage, previously a consumer-focused service provider, expanded its presence in the business marketplace.
| Services | Vonage - Home, Business, & Enterprise VoIP Phone Service Provider |
|---|---|
| Founded | January 2001; 16 years ago (2001-01) Edison, New Jersey, U.S. |
| Products | Phone over Internet (VOIP) adapter and service subscription |
| Key people | Alan Masarek (CEO) David Pearson (CFO) Joe Redling (COO) |
| Founders | Carlos Bhola Jeff Pulver Jeffrey Citron |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications / Other is 34.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Vonage sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Vonage with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
| Score | Date | Source |
|---|---|---|
|
50
|
2015-12-09 | http://www.pcmag.com/article2/0,2817,2496279,00.asp |
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