In capital markets, Volume, or trading Volume, is the amount that were traded during a given period of time. In the context of a single stock trading on a stock exchange, the Volume is commonly reported as the number of shares that changed hands during a given day. The transactions are measured on stocks, bonds, options contracts, futures contracts and commodities.
The average Volume of a security over a longer period of time is the total amount traded in that period, divided by the length of the period. Therefore, the unit of measurement for average Volume is shares per unit of time, typically per trading day.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Other is 54.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Volume sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Volume with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Masergy Communications||Technology / Software||66|
|Virgin||Consumer Brands / Car Manufacturers||66|
|Peak 10||Technology / Hardware||67|
|Softcat||Technology / Software||67|
|Duke's Fuqua School of Business||Education||67|
|TNT Express Indonesia||Logistics / Delivery/postal services||67|
|PlanSource||Insurance / Health and Life Insurance||67|
|Stafford Hospital||Healthcare / Hospitals and Care institutions||67|
|Samsung||Consumer Brands / Electronics||67|
|Volume||Technology / Other||67|
|JetBlue||Travel and Hospitality / Airlines||68|
We have estimated the Net Promoter Score of Volume based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.