Vodafone Group Plc Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

-5

Vodafone Group Plc is a British multinational telecommunications company, with headquarters in London. It predominantly operates services in the regions of Asia, Africa, Europe, and Oceania. Among mobile operator groups globally, Vodafone ranked fifth by revenue and second as of 2014.

Vodafone owns and operates networks in 26 countries and has partner networks in over 50 additional countries. Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in 150 countries.

Vodafone has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 Index. It had a market capitalisation of approximately £52.5 billion as of 10 February 2016, the eighth-largest of any company listed on the London Stock Exchange. It has a secondary listing on NASDAQ.

Quick facts about Vodafone Group Plc

Subsidiaries

List Vodacom Group Vodafone Albania Vodafone Australia Vodafone Czech Republic Vodafone Egypt Vodafone Faroe Islands Vodafone Germany Vodafone Ghana Vodafone Greece Vodafone Hungary Vodafone Iceland Vodafone India Vodafone Ireland Vodafone Italy Vodafone Malta Vodafone Netherlands Vodafone New Zealand Vodafone Portugal Vodafone Romania Vodafone Spain Vodafone Turkey Vodafone Qatar Vodafone UK Vodafone Ukraine

Headquarters

London, England, UK (Head office) Berkshire, England, UK (Registered office)

Products

Fixed line and mobile telephony, Internet services, digital television

Key people

Gerard Kleisterlee (Chairman) Vittorio Colao (CEO)

Traded as

LSE: VOD NASDAQ: VOD NASDAQ-100 Component

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Vodafone Group Plc's estimated NPS of -5 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Public Utilities / Telecommunications Equipment is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Vodafone Group Plc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Vodafone Group Plc with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Vodafone Group Plc

Company Industry Score
Time Warner Cable Telecommunications / Cable/TV service -5
Sky Telecommunications / Cable/TV service -5
Time Warner Telecommunications / Cable/TV service -5
BBC Media / Cable/TV service -5
Virgin Media Telecommunications / Cable/TV service -6
NatWest Business Banking Financial Services / Banking -6
Ocado Consumer Brands / Grocery -4
Comcast Consumer Brands / Car Manufacturers -3
Telfort Telecommunications / Wireless Carrier -3
US Airways Travel and Hospitality / Airlines -8

We have estimated the Net Promoter Score of Vodafone Group Plc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.