Estimated Net Promoter Score is
Vivint Solar, Inc. is an American solar energy company. Founded in 2011 as an offshoot of Vivint home security, Vivint Solar went public in 2014. Vivint Solar is publicly traded on the New York Stock Exchange. It was launched as a solar electricity provider that designs, installs, and maintains the residential photovoltaic system.
Vivint Solar operates in 15 regions of the U.S., with expansive marketing programs in those markets. According to GTM Research, Vivint Solar was the number two residential solar installer in the United States in 2013, and maintaining its No. 2 position as of the end of 2015. It has installed over 40,000 solar panel systems as of the end of March 2015. Several states have high potential solar growth, allowing for as much as 74% of the electricity needs from solar panel only. Newer types of solar panel currently under development might increase this still further.
The company is considered to be a green home technology company and is the fastest growing solar energy company in the U.S. which uses the power purchase agreement model. It uses fleet vehicles carrying the traditional Vivint orange coloration.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Building Products is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Vivint Solar, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Vivint Solar, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Vivint Solar, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.