Vishay Intertechnology, Inc. is an American manufacturer of discrete semiconductors and passive electronic components. Vishay has manufacturing plants in Israel, Asia, Europe, and the Americas where it produces rectifiers, diodes, MOSFETs, optoelectronics, selected integrated circuits, resistors, capacitors, and inductors. Vishay Intertechnology revenues for 2011 were $2.594 billion. As of December 31, 2011, Vishay Intertechnology had approximately 20,900 full-time employees.
|Key people||Marc Zandman, Executive Chairman, Chief Business Development Officer, Dr. Gerald Paul, President and CEO, Chief Technical Officer|
|Products||rectifiers, diodes, MOSFETs, optoelectronics, selected integrated circuits, resistors, capacitors, inductors|
|Headquarters||Malvern, Pennsylvania, United States|
|Traded as||NYSE: VSH S&P 400 Component|
|Number of employees||approximately 20,900 (2011)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Semiconductors and Other Electronic Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Vishay Intertechnology sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Vishay Intertechnology with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Vishay Intertechnology based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.