ViaSat Inc. is a communications company based in Carlsbad, California, with additional operations across the United States and worldwide. ViaSat is a provider of high-speed satellite broadband services and secure networking systems covering military and commercial markets. ViaSat is ranked on the SpaceNews Top 50 space companies and is also included on the Defense News list of Top 100 defense companies. ViaSat owns and operates Exede Internet, a satellite Internet provider for over 657,000 households. ViaSat launched its satellite, ViaSat-1, in 2011, and its second satellite, ViaSat-2, will launch in Q1 2017.
| Products | Military communications equipment High-speed satellite modems MIDS and Tactical Data Links Mobile Satcom Antenna systems Secure networking VSAT networks Broadband systems Satellite Internet access |
|---|---|
| Key people | Mark D. Dankberg (Chairman, CEO) Richard A. Baldridge (President, COO) |
| Founded | Carlsbad, California, United States 1986 (1986) |
| Traded as | NASDAQ: VSAT S&P 400 Component |
| Net income | US$21.74 million (2015) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Radio And Television Broadcasting And Communications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If ViaSat, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of ViaSat, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of ViaSat, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.