Verizon FiOS Net Promoter Score 2019 Benchmarks

Last known Net Promoter Score is

38

Verizon FiOS is a bundled Internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in nine US states. The name, Fios, is an acronym for Fiber Optic Service. Service is offered in some areas of the United States by Verizon Communications, while Frontier Communications operates licensed FiOS services in former Verizon territories across six states, using a nearly identical network infrastructure. Fios service began in 2005, and networked areas expanded through 2010, although some areas do not have service or cannot receive TV and phone service because of franchise agreements.

Verizon was one of the first major U.S. carriers to offer fiber to the home, and received positive ratings from Consumer Reports among cable television and Internet service providers. Other service providers use fiber optics in the network backbone and existing copper or coax infrastructure for residential users.

Where available, select Verizon Wireless stores also sell Fios services, similar to AT&T offering DirecTV and U-verse services in its wireless stores.

Quick facts about Verizon FiOS

Founded September 22, 2005; 11 years ago (2005-09-22) Keller, Texas, U.S.
Headquarters New York City, New York, U.S.
Website www.verizon.com/home/fios/
Industry Television Internet Phone
Parent Verizon Communications

Net Promoter Score for Top Brands compared with Verizon FiOS

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Telecommunications / Internet Service Provider is 30.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Verizon FiOS sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Verizon FiOS with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Telecommunications / Internet Service Provider companies with similar Net Promoter Score

Company Score
Verizon FiOS 38
Plusnet 37
RCN 44
Brighthouse 20
iiNet 63
Medicacom -22

Other companies with Net Promoter Score similar to Verizon FiOS

Net Promoter Score benchmark sources

Score Date Source
38
2015-12-09 http://www.pcmag.com/article2/0,2817,2496279,00.asp

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