VeriSign, Inc. is an American company based in Reston, Virginia, United States that operates a diverse array of network infrastructure, including two of the Internet's thirteen root nameservers, the authoritative registry for the.com, .net, and.name generic top-level domains and the.cc and.tv country-code top-level domains, and the back-end systems for the.jobs, .gov, and.edu top-level domains. Verisign also offers a range of security services, including managed DNS, distributed denial-of-service attack mitigation and cyber-threat reporting.
In 2010, Verisign sold its authentication business unit – which included SSL certificate, PKI, Verisign Trust Seal, and Verisign Identity Protection services – to Symantec for $1.28 billion. The deal capped a multi-year effort by Verisign to narrow its focus to its core infrastructure and security business units.
Verisign's former CFO Brian Robins announced in August 2010 that the company would move from its original location of Mountain View, California, to Dulles in Northern Virginia by 2011 due to 95% of the company's business being on the East Coast.
| Total assets | US$ 2,660.767 million (2013) US$ 2,062.476 million (2012) |
|---|---|
| Revenue | US$ 965.087 million (2013) US$ 873.592 million (2012) |
| Operating income | US$ 528.232 million (2013) US$ 457.327 million (2012) |
| Total equity | US$ -423.558 million (2013) US$ -9.323 million (2012) |
| Net income | US$ 544.45 million (2013) US$ 320.032 million (2012) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / EDP Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If VeriSign, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of VeriSign, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of VeriSign, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.