Verint Systems is a Melville, New York-based analytics company which was founded in 2002. The company sells software and hardware products for security, surveillance, and business intelligence. Their products are designed to assist clients in data analysis, specifically large data sets.
Verint has more than 10,000 clients in 150 countries, and has approximately 2,800 employees in various locations internationally. The company was previously a majority-owned subsidiary of Comverse Technology and it was formerly known as Comverse Infosys. As with Comverse, approximately half of Verint's employees have been located in Israel. In February 2013, Verint Systems became independent of Comverse, having bought out the latter's stake in it.
| Industry | Software Business Intelligence Speech Analytics Video Analytics Business consulting IT consulting |
|---|---|
| Key people | Dan Bodner, President and CEO |
| Headquarters | Melville, New York, US |
| Total assets | Over $1 billion |
| Website | www.verint.com |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / EDP Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Verint Systems Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Verint Systems Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Verint Systems Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.