Vectren Corporation logo Vectren Corporation Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

-5

Vectren Corporation is a Fortune 1000 energy holding company headquartered in Evansville, Indiana. Through its utility subsidiaries, the company distributes natural gas to approximately one million business and residential customers in Indiana and Ohio. It also distributes electricity to 141,000 customers and has 1,425 MW of primarily coal-fired generating capacity in Indiana. Vectren's nonutility subsidiaries and affiliates currently offer energy-related products and services to customers throughout the Midwest and Southeast. These include energy performance services and energy infrastructure services.

Quick facts about Vectren Corporation

Headquarters Evansville, Indiana, United States
Traded as NYSE: VVC S&P 400 Component
Revenue US$2.232 billion (FY 2012)
Total assets US$5.09 billion (FY 2012)
Net income US$159 Million (FY 2012)

Net Promoter Score for Top Brands compared with Vectren Corporation

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Public Utilities / Natural Gas Distribution is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Vectren Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Vectren Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Vectren Corporation

We have estimated the Net Promoter Score of Vectren Corporation based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.