Varian Medical Systems of Palo Alto, California, USA, is a leading radiation oncology treatments and software maker. These medical devices include linear accelerators and software for treating cancer and other medical conditions with radiotherapy, radiosurgery, proton therapy, and brachytherapy. The company supplies software for managing comprehensive cancer clinics, radiotherapy centers, and medical oncology practices. Varian is a supplier of tubes and digital detectors for X-ray imaging in medical diagnostics, dentistry, veterinary care, scientific, security, industrial inspection including high-energy X-ray technology for cargo screening. Varian Medical Systems employs approximately 6,350 people at manufacturing sites in North America, Europe, and China and approximately 70 sales and support offices around the world.
| Revenue | US$ 2,942.897 million (2013) US$ 2,807.015 million (2012) |
|---|---|
| Total assets | US$ 3,468.474 million (2013) US$ 2,878.726 million (2012) |
| Total equity | US$ 1,713.847 million (2013) US$ 1,509.776 million (2012) |
| Net income | US$ 438.248 million (2013) US$ 427.049 million (2012) |
| Operating income | US$ 608.89 million (2013) US$ 594.074 million (2012) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Hardware is 65.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Varian Medical Systems sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Varian Medical Systems with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
| Company | Score |
|---|---|
| Varian Medical Systems | 55 |
| HP Outsourcing | 52 |
| Intel | 52 |
| Epson | 51 |
| Canon | 48 |
| Peak 10 | 67 |
| Palo Alto Networks | 68 |
| Asus (Routers) | 72 |
| ADAR IT | 75 |
| Nimble Storage | 85 |
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