Valley National Bancorp is a regional bank holding company headquartered in Wayne, New Jersey with over $19 billion in assets. Its principal subsidiary, Valley National Bank, currently operates 209 branch locations serving 30 counties throughout northern and central New Jersey, Manhattan, Brooklyn, Queens, Long Island and Florida. Valley National Bank is one of the largest commercial banks headquartered in New Jersey.
|Key people||Gerald H. Lipkin Chairman and Chief Executive Officer CEO Ira Robbins President of Valley National Bank Rudy Schupp President of Valley National Bancorp|
|Area served||New Jersey New York Pennsylvania Florida|
|Founded||Passaic, New Jersey, U.S. (1927 (1927))|
|Traded as||NYSE: VLY S&P 400 Component|
|Revenue||US$ 715 million (FY 2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Major Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Valley National Bancorp sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Valley National Bancorp with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Valley National Bancorp based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.