UTStarcom is a global telecom infrastructure provider headquartered in Hong Kong. The company develops and supplies a broad range of telecommunication solutions to communications service providers and network operators including fixed and mobile network operators, as well as to enterprises.
The Company is focused on delivering carrier-class broadband transport and access products and solutions, optimized for mobile backhaul, metro aggregation, broadband access and Wi-Fi data. The broadband product lines include family of packet transport network and Carrier Ethernet technologies enhanced through in-house SDN platform to support the network evolution, and MSAN platform. Wireless broadband access is represented by end-to-end Carrier Wi-Fi solution. In addition to established product lines marketed worldwide, the company also explores new markets and develops new products including intelligent customer edge devices and data center switch products.
|Products||Packet optical networking equipment, Wireless products, Broadband access products, SDN|
|Key people||Tim Ti (CEO) Zhaochen Huang (COO)|
|Founded||1991; 26 years ago (1991)|
|Revenue||101.6 million USD (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Durables / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If UTStarcom Holdings Corp sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of UTStarcom Holdings Corp with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of UTStarcom Holdings Corp based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.