USG Corporation, also known as United States Gypsum Corporation, is an American company which manufactures construction materials, most notably drywall and joint compound. The company is the largest distributor of wallboard in the United States and the largest manufacturer of gypsum products in North America. It is also a major consumer of synthetic gypsum, a byproduct of flue-gas desulfurization.
Its corporate offices are located at 550 West Adams Street in Chicago, Illinois.
Together with other construction products, USG's most significant brands are:
|Key people||Jenny Scanlon President & CEO Matthew F. Hilzinger (EVP & CFO) Brian J. Cook (EVP & CAO) Dominic A. Dannessa (EVP, COO & CINO)|
|Products||Gypsum, Drywall, Joint compound, Ceiling tile, Ceiling grid|
|Headquarters||Chicago, Illinois, United States|
|Founded||1901; 116 years ago (1901)|
|Revenue||US$ 3.017 billion (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Building Materials, Glass is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If USG sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of USG with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of USG based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.