USA Truck, Inc. Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

5

USA Truck, Inc., incorporated on September 29, 1986, is a truckload carrier providing transportation of general commodities throughout the continental United States and into and out of portions of Mexico and Canada. The Company operates through two segments: Trucking and Logistics. The Company transports full dry van trailer loads of freight from origin to destination without intermediate stops or handling. The Company offers a range of truckload and logistics services to a customer base that spans a range of industries. The Company's fleet of approximately 1,832 tractors consists of 1,568 company tractors and 264 independent contractor tractors. The Company owns approximately 6,200 trailers. The Company also transports general commodities into and out of Mexico by allowing through-trailer service from its terminal in Laredo, Texas.

The Trucking segment consists of truckload and dedicated freight services. Truckload provides services as a medium-to long-haul common carrier. Dedicated freight provides truckload services to specific customers for shipments over particular routes at particular. Truckload freight services utilize company-owned equipment or equipment owned by independent contractors for the pick-up and delivery of freight. The Company's trucking segment is supported primarily by driver managers, load planners and customer service representatives.

Quick facts about USA Truck, Inc.

Key people

James D. Reed (President & CEO) Jason Bates (Executive Vice President & CFO) James Craig (Executive Vice President, Chief Commercial Officer, and President, USAT Logistics) Cheryl Stone (Senior Vice President, Human Resources Troy A. Robertson (Vice President & General Counsel)

Founders

Jerry Orler, Robert Powell, Breck Speed

Services

General commodities transport

Headquarters

Van Buren, Arkansas, U.S.

Industry

Transportation

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is USA Truck, Inc.'s estimated NPS of 5 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Transportation / Trucking Freight / Courier Services is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If USA Truck, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of USA Truck, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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We have estimated the Net Promoter Score of USA Truck, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.