UPC logo UPC Net Promoter Score 2023 Benchmarks

Last known Net Promoter Score is


Virgin Media Ireland is Liberty Global's telecommunications operation in Ireland. It is the largest digital cable television provider within the Republic of Ireland. As of 31 December 2014, the company offers broadband internet, digital television and digital telephony to 1.1 million customers. Until 4 May 2010,Virgin Media Ireland traded under the name Chorus NTL and UPC Ireland until 5 October 2015. Its main competitors in the Irish pay TV market are Sky Ireland, eir and Vodafone.

Quick facts about UPC

Products Broadcast television Cable television Broadband Internet Telephone Mobile phone
Founded 12 December 2005; 11 years ago (2005-12-12)
Headquarters Eastpoint Business Park, Dublin, Ireland
Industry Telecommunications
Website www.virginmedia.ie

Net Promoter Score for Top Brands compared with UPC

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Telecommunications / Other is 34.

Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If UPC sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of UPC with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

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Telecommunications / Other companies with similar Net Promoter Score

Company Score
UPC -13
Ziggo -11
Online.nl -17
Tele2 -18
Bluehost 46
Join.me 48
Vonage 50
Avaya Inc. 65
Ooma 70
Synology 72

Other companies with Net Promoter Score similar to UPC

Net Promoter Score benchmark sources

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