Unum Group NYSE: UNM is a Chattanooga, Tennessee-based Fortune 500 insurance company formerly known as UnumProvident. Unum Group was created by the 1999 merger of Unum Corporation and The Provident Companies and comprises three distinct businesses – Unum US, Unum UK, and Colonial Life. Its underwriting insurers include The Paul Revere Life Insurance Company and Provident Life and Accident Insurance Company. Unum is the top disability insurer in both the United States and United Kingdom and also offers other insurance products including accident, critical illness and life insurance.
As of December 2013, Unum had 9,200 full-time employees and annual revenue of $10.35 billon. Thomas Watjen has led Unum as its CEO since 2003.
|Key people||Rick McKenney, President and CEO Thomas Watjen, Chairman of the Board; Jack McGarry, CFO|
|Industry||Employee benefits (disability, life and critical illness insurance)|
|Traded as||NYSE: UNM S&P 500 Component|
|Revenue||$10.35 billion (2013)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Insurance: Life, Health (stock) is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Unum Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Unum Group with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Unum Group based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.