Universal Health Services is an American Fortune 500 company based in King of Prussia, Pennsylvania. It is one of the largest hospital management companies in the United States.
As of February 25, 2016, UHS operates through its subsidiaries 24 inpatient acute care hospitals, 3 free-standing emergency departments and 213 inpatient and 16 outpatient behavioral health care facilities located in 37 states, Washington, D.C., the United Kingdom, Puerto Rico and the U.S. Virgin Islands. The UHS facilities located in the U.S. had approximately 72,600 employees as of December 31, 2015, of whom approximately 52,400 were employed full-time. In addition, the facilities located in the U.K. had approximately 2,000 employees as of December 31, 2015.
The company aims to provide quality healthcare at affordable cost, strengthen physician and community relationships, and pursue conservative growth.
|Founded||September 1978; 38 years ago (September 1978) King of Prussia, Pennsylvania, U.S.|
|Key people||Alan B. Miller (Chairman, CEO and Founder)|
|Headquarters||King of Prussia, Pennsylvania, U.S.|
|Traded as||NYSE: UHS S&P 500 component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care: Medical Facilities is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Universal Health Services sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Universal Health Services with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Universal Health Services based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.