Universal Forest Products, Inc. is an American company that manufactures and distributes wood and wood-alternative products, pressure-treated wood, engineered roof systems for site-built construction and manufactured housing, and a solid-sawn lumber buyer. It has brands in a range of products aimed at the construction and home improvement industries and has approximately 100 facilities in North American and Australia.
The company's main markets are retail outlets of building materials, commercial construction and concrete forming and residential construction.
The company has been listed in the Fortune 1000 list of America’s largest corporations in 2006 and 2012, and in the 2005 Forbes magazine’s Platinum 400 ranking of the best-performing U.S. companies with annual revenue of more than $1 billion.
|Products||Trim and moulding Lumber and panels Decking, railings, accessories Fencing Manufactured housing products Industrial packaging Lawn and garden accessories|
|Industry||Wood and wood-alternative products Flooring Systems Trusses Joists Wall Panels Pressure-treated lumber Engineered wood products|
|Key people||William Currie, Chairman Matt Missad, CEO Patrick Webster, President, COO|
|Traded as||NASDAQ: UFPI S&P 600 Component|
|Revenue||$3.24 billion USD (2017)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Forest and Paper Products is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Universal Forest Products sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Universal Forest Products with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Universal Forest Products based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.