Universal Display Corporation technologies and materials as well as provider of services to the display and lighting industries. It is also an OLED research company. Founded in 1994, the company currently owns or has exclusive, co-exclusive or sole license rights with respect to more than 3,000 issued and pending patents worldwide for the commercialization of phosphorescent based OLEDs and also flexible, transparent and stacked OLEDs - for both display and lighting applications. Its phosphorescent OLED technologies and materials are licensed and supplied to companies such as Samsung, LG, AU Optronics CMEL, Pioneer, Panasonic Idemitsu OLED lighting and Konica Minolta.
UDC is working with many other companies, including Sony, DuPont and Novaled. Back in 2009 UDC claimed that "virtually All AMOLEDs on the market use our technology". Based in Ewing, New Jersey, with international offices in Ireland, South Korea, Hong Kong, Japan and Taiwan, Universal Display works with a network of organizations, including Princeton University, the University of Southern California, the University of Michigan, and PPG Industries.
|Industry||Display, Lighting, Technology, Computer Hardware|
|Key people||Sid Rosenblatt CFO; Steven V. Abramson CEO|
|Traded as||NASDAQ: OLED NASDAQ-100 component|
|Products||Organic Light Emitting Diodes|
|Headquarters||Ewing, NJ, US|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Electrical Products is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Universal Display Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Universal Display Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Universal Display Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.