UnitedHealth Group Inc. is an American managed health care company based in Minnetonka, Minnesota. It is 6th in the United States on the Fortune 500. UnitedHealth Group offers products and services through two operating businesses, UnitedHealthcare and Optum, both subsidiaries of UnitedHealth Group. Optum is a new business brand of UnitedHealth Group and operating business and Business Process Outsourcing services. UnitedHealth Group serves approximately 70 million individuals throughout the United States. In 2015, the company reported an operating income of $11 billion.
In 2011, J.D. Power and Associates gave UnitedHealthcare the highest employer satisfaction rating for self-insured health plans. In a 2010 insurance industry publication, Business Insurance, UnitedHealthcare was named "Readers Choice" winner in 2010 for "Best health plan provider".
In contrast, a 2010 survey of hospital executives who have dealt with them, UnitedHealthcare received a 65% unfavorable rating. While this marks a 33% improvement over the prior year's survey, UnitedHealthcare still ranked last among all listed.
|Products||Uniprise, Health Care Services, Specialized Care Services, and Ingenix|
|Traded as||NYSE: UNH DJIA component S&P 100 component S&P 500 component|
|Key people||Richard T. Burke (Chairman) Stephen J. Hemsley (CEO)|
|Headquarters||Minnetonka, Minnesota, U.S.|
|Founded||1977; 40 years ago (1977)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care: Insurance and Managed Care is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If UnitedHealth Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of UnitedHealth Group with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|Dish||Telecommunications / Cable/TV service||1|
|Accenture Consulting||Technology / Other||1|
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|Morrisons||Consumer Brands / Grocery||2|
|Mediacom||Consumer Brands / Entertainment||2|
|Chase||Financial Services / Banking||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|CIGNA||Insurance / Health and Life Insurance||-1|
We have estimated the Net Promoter Score of UnitedHealth Group based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.