The United States Steel Corporation, more commonly known as U.S. Steel, is an American integrated steel producer with major production operations in the United States, Canada, and Central Europe. The company was the world's 15th largest steel producer in 2014.
The company was renamed USX Corporation in 1986 and back to United States Steel Corporation in 2001 when the company spun off the oil & gas business of Marathon Oil and the steel business of U.S. Steel to shareholders. In 2001 it was still the largest domestically owned integrated steel producer in the United States, although it produced only slightly more steel than it did in 1902, after significant downsizing in the 1980s.
|Founded||March 2, 1901; 116 years ago (1901-03-02) by merger/buyout of Carnegie Steel by: Elbert Gary William Moore J. P. Morgan|
|Key people||David S. Sutherland (Chairman) Mario Longhi (President and CEO)|
|Headquarters||U.S. Steel Tower Pittsburgh, Pennsylvania, United States|
|Products||Flat-rolled steel Tubular steel|
|Traded as||NYSE: X S&P 400 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Metals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If United States Steel sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of United States Steel with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of United States Steel based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.