United Parcel Service, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

9

United Parcel Service is the world's largest package delivery company and a provider of supply chain management solutions. The global logistics company is headquartered in the city of Sandy Springs, Georgia, United States, which is a part of the Greater Atlanta metropolitan area. UPS delivers more than 15 million packages per day to more than 7.9 million customers in more than 220 countries and territories around the world.[better source needed]

UPS is known for its trademark brown delivery trucks and uniforms, hence the company nickname "Brown". UPS also operates its own airline and air cargo delivery service based in Louisville, Kentucky, United States.

Quick facts about United Parcel Service, Inc.

Subsidiaries

The UPS Store UPS Supply Chain Solutions UPS Capital UPS Airlines UPS Express Critical UPS Freight UPS Logistics UPS Mail Innovations UPS Professional Solutions UPS i-parcel

Products

Courier express services Freight forwarding services Logistics services

Founded

August 28, 1907; 109 years ago (1907-08-28) Seattle, Washington, U.S.

Traded as

NYSE: UPS DJTA component S&P 100 Component S&P 500 Component

Key people

David Abney (CEO) Scott Davis (Chairman)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is United Parcel Service, Inc.'s estimated NPS of 9 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Transportation / Trucking Freight / Courier Services is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If United Parcel Service, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of United Parcel Service, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to United Parcel Service, Inc.

Company Industry Score
Yahoo! Consumer Brands / Internet 9
Lyft Travel and Hospitality / Car Rental 9
Allianz Financial Services / Banking 8
Visa Financial Services / Credit cards 8
J.P. Morgan Financial Services / Banking 8
TD Bank Financial Services / Banking 10
Virgin Mobile UK Telecommunications / Wireless Carrier 7
Verizon Telecommunications / Cable/TV service 7
O2 Telecommunications / Wireless Carrier 7
Google Consumer Brands / Internet 11

We have estimated the Net Promoter Score of United Parcel Service, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.