United Financial Bancorp, Inc. is an American holding company for United Bank, a financial services company firm serving Connecticut and Massachusetts. United Bank is headquartered in Glastonbury, Connecticut. William H.W. Crawford, IV is Chief Executive Officer of the Bank and the Holding Company.
On April 30, 2014, United Bank merged. Now United Financial Bancorp, Inc., the holding company for United Bank, is a full service financial services firm offering a complete line of commercial and consumer banking products and services to customers throughout Connecticut and Massachusetts. United, the third largest public bank headquartered in Connecticut, is a financially strong, leading New England bank with more than 50 branches and various commercial and residential loan production offices. United Financial Bancorp, Inc. trades on the NASDAQ Global Select Stock Exchange under the ticker symbol "UBNK." At March 31, 2017, the Company had $6.7 billion in assets and delivered its 44th consecutive dividend to shareholders.
|Net income||$13.7 million (Q1 2017) or $0.27 per share|
|Key people||William H.W. Crawford, IV. (CEO)|
|Industry||Financial services, banking|
|Total assets||US $6.7 billion (Q1 2017)|
|Founded||2005; 12 years ago (2005)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If United Financial Bancorp, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of United Financial Bancorp, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of United Financial Bancorp, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.