Unified Grocers, originally Unified Western Grocers, is a retailer-owned wholesale grocery cooperative that supplies independent supermarkets in the Western United States. It was formed in 1999 by the merger of two West Coast cooperatives, one based in Oregon and one in Los Angeles: United Grocers of Oregon. In 2007, it acquired Associated Grocers of Seattle, Washington, and shortened its name to Unified Grocers.The company has its headquarters in Commerce, California.
Unified Grocers is currently the largest retailer-owned wholesaler in the western United States. They serve more than 3,000 retail stores and recorded annual sales over $4 billion in 2009. There are over 500 current members and growing.
In April 2017, the company announced that it had entered into a merger agreement with SuperValu, in which SuperValu would acquire Unified Grocers, at a cost of around $375 million. Unified will be a wholly owned subsidiary of SuperValu when the merger is completed. It was expected to be finalized in late summer 2017, with the merger process then taking about two years to implement.
|Revenue||Approx. $3.8 billion (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Wholesalers: Food and Grocery is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Unified Grocers sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Unified Grocers with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Unified Grocers based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.