Umpqua Holdings Corporation, d.b.a. Umpqua Bank, is a financial holding company based in downtown Portland, Oregon, United States. Headquarters are in the Umpqua Bank Plaza, formerly the headquarters of Benj. Franklin Savings and Loan. The firm has three principal operating subsidiaries: Umpqua Bank, and Pivotus Ventures.
The company’s main operating segments are personal banking and lending, business banking and lending, and wealth management. The bank serves consumers and businesses in the community. As of 2015, Umpqua Bank had $24 billion in assets and $18 billion in deposits and was ranked among the largest 60 banks in the nation. Its parent company, Umpqua Holdings, is publicly traded. As of 2016, Umpqua Bank was the largest Oregon-based bank, and had 350 branches in Oregon, Washington, California, Nevada and Idaho.
|Headquarters||Portland, Oregon, United States 45°30′47″N 122°40′31″W / 45.51306°N 122.67528°W / 45.51306; -122.67528Coordinates: 45°30′47″N 122°40′31″W / 45.51306°N 122.67528°W / 45.51306; -122.67528|
|Products||Checking Accounts Savings Accounts Retirement Accounts Home Loans Personal Investing Private Bank Business Loans Treasury Management Merchant Services|
|Founded||Canyonville, Oregon, United States (1953)|
|Key people||Peggy Fowler, Chair Cort O'Haver, CEO|
|Traded as||NASDAQ: UMPQ S&P 400 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Savings Institutions is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Umpqua Holdings Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Umpqua Holdings Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Umpqua Holdings Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.