Estimated Net Promoter Score is
Ultra is a Brazilian company operating in the sectors of fuel distribution, through Ipiranga, Ultragaz and Liquigás; in the production of specialty chemicals, through Oxiteno; in the storage of liquid bulk, through Ultracargo; and in pharmacies, through Extrafarma, all of which are subsidiaries entirely controlled by Ultrapar holding. The company is publicly traded under the name Ultrapar on São Paulo’s stock exchange.
Ultra is Brazil's fourth largest company, and according to the yearly publication Valor 1000 of the Brazilian newspaper Valor Econômico, its net revenue in 2013 was 60.9 billion reais.
Ultra is among the 500 largest companies in the world, according to a ranking prepared by Fortune magazine in 2014.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Oil / Gas Transmission is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Ultrapar Participacoes S.A. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Ultrapar Participacoes S.A. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Ultrapar Participacoes S.A. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.