Estimated Net Promoter Score is
Turquoise Hill Resources is a Canadian mineral exploration and development company headquartered in Vancouver, British Columbia. Its focus is on the Pacific Rim where it is in the process of developing several large mines, the principal one being the Oyu Tolgoi Project in Southern Mongolia 200 km east of Dalanzadgad. The company was called Ivanhoe Mines until August 2, 2012 when an important financing agreement was made with Rio Tinto.
In addition to operations that it runs directly. SouthGobi is Ivanhoe Mine's coal operations in Mongolia.
The Oyuu Tolgoi Project is considered one of the world's largest copper and gold porphyry deposits. For development to happen at Oyuu Tolgoi, an agreement had to be made in which the Mongolian government took a 34% stake in the project; the royalty arrangement it currently has with the Mongolian government took years to reach which caused significant delays in project development.
In Australia, Turquoise Hill Resources has stakes in mines containing gold, uranium, copper and the world's highest grade molybdenum and rhenium. In Mongolia SouthGobi produces coal and controls several other gold and copper mine development projects. It owns a 50% interest in the Kyzyl gold project in Kazakhstan through Altynalmas Gold and has exploration projects in China, Indonesia and the Philippines. Turquise Hill Resources also owns 14% of Entree Gold, a company with interests in copper and gold projects in southern Mongolia and Arizona, and 14% of Exco Resources which operates Cloncurry's copper project and the White Dam gold mine in Australia. The company's largest shareholder is Rio Tinto which recently increased its stake to 51% which is up from 46.5% beforehand; In June 2011 Rio Tinto paid $502 million for 55 million additional shares, increasing its control to 46.5% from 42% though Rio Tinto is restricted from increasing its stake in the company to a majority before 2012. Since 2006 Rio Tinto invested $3.5 billion in Ivanhoe Mines. Former Canadian prime minister Jean Chretien is a special advisor to the company.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Precious Metals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Turquoise Hill Resources Ltd. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Turquoise Hill Resources Ltd. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Turquoise Hill Resources Ltd. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.